HIPAA Notice of Privacy Practices (NPP)
HIPAA Notice of Privacy Practices (NPP)
Notice of Privacy Practices (HIPAA)
Effective Date: 1/29/2026
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information.
1) Who This Notice Applies To
This Notice applies to Protected Health Information (“PHI”) handled through the Telegenix platform in connection with telehealth services.
Depending on how care is delivered, PHI may be handled by:
The licensed clinicians/medical group(s) providing your care (who may be HIPAA “Covered Entities”), and/or
Telegenix as a technology/administrative platform that may act as a HIPAA Business Associate to those providers.
Your treating provider may also provide you with their own Notice of Privacy Practices. If there is a conflict, the provider’s notice governs their practices.
2) Our Duties
We are required by law (when applicable) to:
Maintain the privacy and security of your PHI
Provide you with this Notice of our legal duties and privacy practices
Follow the terms of the Notice currently in effect
Notify you following a breach of unsecured PHI as required by law
3) How We May Use and Disclose PHI (Without Your Authorization)
HIPAA permits use/disclosure of PHI for the following purposes:
A. Treatment
We may use and share PHI to support your treatment and care coordination (e.g., sharing your intake and relevant history with a licensed clinician; transmitting a prescription to a pharmacy if prescribed).
B. Payment
We may use/disclose PHI to bill and collect payment for services, verify coverage/eligibility if applicable, or respond to billing inquiries.
C. Health Care Operations
We may use/disclose PHI for operational purposes such as quality assurance, training, customer support, compliance, audits, licensing, credentialing support, and security.
D. Business Associates / Vendors
We may share PHI with vendors who perform services on our behalf (e.g., hosting, support tools), under contracts that require them to safeguard PHI.
E. As Required by Law and Other Permitted Reasons
We may disclose PHI when required/permitted by law, including:
Public health activities
Health oversight activities (audits, investigations, inspections)
Judicial/administrative proceedings
Law enforcement (as permitted)
Coroners/medical examiners/funeral directors
Organ and tissue donation
Research (under required safeguards)
To avert a serious threat to health or safety
Workers’ compensation (as applicable)
F. Communications and Reminders
We may contact you with appointment reminders, care-related messages, or information about treatment alternatives.
4) Uses and Disclosures That Require Your Written Authorization
We will obtain your written authorization before using/disclosing PHI for:
Marketing purposes (where HIPAA requires authorization)
Sale of PHI (HIPAA generally prohibits this without authorization)
Any other use not described in this Notice, unless permitted by law
You may revoke an authorization in writing at any time, except to the extent we’ve already acted on it.
5) Your HIPAA Rights
You have the right to:
A. Get a copy of your PHI
You can request to inspect or obtain a copy of PHI we maintain about you. We may charge a reasonable, cost-based fee as permitted by law.
B. Request corrections (amendment)
If you believe PHI is incorrect or incomplete, you can request an amendment.
C. Request confidential communications
You can ask us to contact you in a specific way (e.g., only by email or at a different address).
D. Ask us to limit what we use or share
You can request restrictions on certain uses/disclosures. We’re not required to agree in all cases (except certain disclosures to health plans when you pay out-of-pocket in full, where applicable).
E. Get a list of disclosures
You can request an “accounting of disclosures” of your PHI as provided by HIPAA.
F. Get a paper or electronic copy of this Notice
You may request a copy of this Notice at any time.
G. Choose someone to act for you
If you have medical power of attorney or are a legal guardian, that person can exercise your rights after providing proof.
6) How to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us using the contact information below. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, via its complaint portal and support channels.
We will not retaliate against you for filing a complaint.
7) Changes to This Notice
We may change this Notice, and the change will apply to PHI we maintain. The updated Notice will be posted on our website and available upon request.
8) Contact (HIPAA Privacy)
Telegenix Team
Telegenix LLC
7957 N University Dr Suite 160, Parkland, FL 33067
support@telegenix.com
Notice of Privacy Practices (HIPAA)
Effective Date: 1/29/2026
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information.
1) Who This Notice Applies To
This Notice applies to Protected Health Information (“PHI”) handled through the Telegenix platform in connection with telehealth services.
Depending on how care is delivered, PHI may be handled by:
The licensed clinicians/medical group(s) providing your care (who may be HIPAA “Covered Entities”), and/or
Telegenix as a technology/administrative platform that may act as a HIPAA Business Associate to those providers.
Your treating provider may also provide you with their own Notice of Privacy Practices. If there is a conflict, the provider’s notice governs their practices.
2) Our Duties
We are required by law (when applicable) to:
Maintain the privacy and security of your PHI
Provide you with this Notice of our legal duties and privacy practices
Follow the terms of the Notice currently in effect
Notify you following a breach of unsecured PHI as required by law
3) How We May Use and Disclose PHI (Without Your Authorization)
HIPAA permits use/disclosure of PHI for the following purposes:
A. Treatment
We may use and share PHI to support your treatment and care coordination (e.g., sharing your intake and relevant history with a licensed clinician; transmitting a prescription to a pharmacy if prescribed).
B. Payment
We may use/disclose PHI to bill and collect payment for services, verify coverage/eligibility if applicable, or respond to billing inquiries.
C. Health Care Operations
We may use/disclose PHI for operational purposes such as quality assurance, training, customer support, compliance, audits, licensing, credentialing support, and security.
D. Business Associates / Vendors
We may share PHI with vendors who perform services on our behalf (e.g., hosting, support tools), under contracts that require them to safeguard PHI.
E. As Required by Law and Other Permitted Reasons
We may disclose PHI when required/permitted by law, including:
Public health activities
Health oversight activities (audits, investigations, inspections)
Judicial/administrative proceedings
Law enforcement (as permitted)
Coroners/medical examiners/funeral directors
Organ and tissue donation
Research (under required safeguards)
To avert a serious threat to health or safety
Workers’ compensation (as applicable)
F. Communications and Reminders
We may contact you with appointment reminders, care-related messages, or information about treatment alternatives.
4) Uses and Disclosures That Require Your Written Authorization
We will obtain your written authorization before using/disclosing PHI for:
Marketing purposes (where HIPAA requires authorization)
Sale of PHI (HIPAA generally prohibits this without authorization)
Any other use not described in this Notice, unless permitted by law
You may revoke an authorization in writing at any time, except to the extent we’ve already acted on it.
5) Your HIPAA Rights
You have the right to:
A. Get a copy of your PHI
You can request to inspect or obtain a copy of PHI we maintain about you. We may charge a reasonable, cost-based fee as permitted by law.
B. Request corrections (amendment)
If you believe PHI is incorrect or incomplete, you can request an amendment.
C. Request confidential communications
You can ask us to contact you in a specific way (e.g., only by email or at a different address).
D. Ask us to limit what we use or share
You can request restrictions on certain uses/disclosures. We’re not required to agree in all cases (except certain disclosures to health plans when you pay out-of-pocket in full, where applicable).
E. Get a list of disclosures
You can request an “accounting of disclosures” of your PHI as provided by HIPAA.
F. Get a paper or electronic copy of this Notice
You may request a copy of this Notice at any time.
G. Choose someone to act for you
If you have medical power of attorney or are a legal guardian, that person can exercise your rights after providing proof.
6) How to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us using the contact information below. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, via its complaint portal and support channels.
We will not retaliate against you for filing a complaint.
7) Changes to This Notice
We may change this Notice, and the change will apply to PHI we maintain. The updated Notice will be posted on our website and available upon request.
8) Contact (HIPAA Privacy)
Telegenix Team
Telegenix LLC
7957 N University Dr Suite 160, Parkland, FL 33067
support@telegenix.com
Notice of Privacy Practices (HIPAA)
Effective Date: 1/29/2026
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information.
1) Who This Notice Applies To
This Notice applies to Protected Health Information (“PHI”) handled through the Telegenix platform in connection with telehealth services.
Depending on how care is delivered, PHI may be handled by:
The licensed clinicians/medical group(s) providing your care (who may be HIPAA “Covered Entities”), and/or
Telegenix as a technology/administrative platform that may act as a HIPAA Business Associate to those providers.
Your treating provider may also provide you with their own Notice of Privacy Practices. If there is a conflict, the provider’s notice governs their practices.
2) Our Duties
We are required by law (when applicable) to:
Maintain the privacy and security of your PHI
Provide you with this Notice of our legal duties and privacy practices
Follow the terms of the Notice currently in effect
Notify you following a breach of unsecured PHI as required by law
3) How We May Use and Disclose PHI (Without Your Authorization)
HIPAA permits use/disclosure of PHI for the following purposes:
A. Treatment
We may use and share PHI to support your treatment and care coordination (e.g., sharing your intake and relevant history with a licensed clinician; transmitting a prescription to a pharmacy if prescribed).
B. Payment
We may use/disclose PHI to bill and collect payment for services, verify coverage/eligibility if applicable, or respond to billing inquiries.
C. Health Care Operations
We may use/disclose PHI for operational purposes such as quality assurance, training, customer support, compliance, audits, licensing, credentialing support, and security.
D. Business Associates / Vendors
We may share PHI with vendors who perform services on our behalf (e.g., hosting, support tools), under contracts that require them to safeguard PHI.
E. As Required by Law and Other Permitted Reasons
We may disclose PHI when required/permitted by law, including:
Public health activities
Health oversight activities (audits, investigations, inspections)
Judicial/administrative proceedings
Law enforcement (as permitted)
Coroners/medical examiners/funeral directors
Organ and tissue donation
Research (under required safeguards)
To avert a serious threat to health or safety
Workers’ compensation (as applicable)
F. Communications and Reminders
We may contact you with appointment reminders, care-related messages, or information about treatment alternatives.
4) Uses and Disclosures That Require Your Written Authorization
We will obtain your written authorization before using/disclosing PHI for:
Marketing purposes (where HIPAA requires authorization)
Sale of PHI (HIPAA generally prohibits this without authorization)
Any other use not described in this Notice, unless permitted by law
You may revoke an authorization in writing at any time, except to the extent we’ve already acted on it.
5) Your HIPAA Rights
You have the right to:
A. Get a copy of your PHI
You can request to inspect or obtain a copy of PHI we maintain about you. We may charge a reasonable, cost-based fee as permitted by law.
B. Request corrections (amendment)
If you believe PHI is incorrect or incomplete, you can request an amendment.
C. Request confidential communications
You can ask us to contact you in a specific way (e.g., only by email or at a different address).
D. Ask us to limit what we use or share
You can request restrictions on certain uses/disclosures. We’re not required to agree in all cases (except certain disclosures to health plans when you pay out-of-pocket in full, where applicable).
E. Get a list of disclosures
You can request an “accounting of disclosures” of your PHI as provided by HIPAA.
F. Get a paper or electronic copy of this Notice
You may request a copy of this Notice at any time.
G. Choose someone to act for you
If you have medical power of attorney or are a legal guardian, that person can exercise your rights after providing proof.
6) How to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us using the contact information below. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, via its complaint portal and support channels.
We will not retaliate against you for filing a complaint.
7) Changes to This Notice
We may change this Notice, and the change will apply to PHI we maintain. The updated Notice will be posted on our website and available upon request.
8) Contact (HIPAA Privacy)
Telegenix Team
Telegenix LLC
7957 N University Dr Suite 160, Parkland, FL 33067
support@telegenix.com