Refund & Return Policy
Refund & Return Policy
1) Final Sale on Prescription Treatments
All purchases from Telegenix are final. Because prescription medications are packaged and dispensed for a specific individual, pharmacy regulations prevent us from accepting returns or issuing refunds — even if the product is unopened or unused.
2) If Your Order Arrives Damaged or Defective
We don’t offer refunds, but we will replace an item that arrives damaged or defective if you follow these steps:
Email support@telegenix.com within 48 hours of delivery
Include:
A photo showing the issue (damage/defect)
Your proof of purchase (order confirmation, receipt, etc.)
Requests submitted after the 48-hour window won’t be eligible for replacement.
3) Exchanges
Exchanges are available only for items that are damaged or defective (as described above). We do not exchange products for any other reason.
1) Final Sale on Prescription Treatments
All purchases from Telegenix are final. Because prescription medications are packaged and dispensed for a specific individual, pharmacy regulations prevent us from accepting returns or issuing refunds — even if the product is unopened or unused.
2) If Your Order Arrives Damaged or Defective
We don’t offer refunds, but we will replace an item that arrives damaged or defective if you follow these steps:
Email support@telegenix.com within 48 hours of delivery
Include:
A photo showing the issue (damage/defect)
Your proof of purchase (order confirmation, receipt, etc.)
Requests submitted after the 48-hour window won’t be eligible for replacement.
3) Exchanges
Exchanges are available only for items that are damaged or defective (as described above). We do not exchange products for any other reason.